Customer Service Representative (Mortgage industry)

Customer Service Representative (Mortgage industry) needed in Farmers Branch, TX!

 

Kelly Services is currently seeking Customer Service Representatives for one of our top clients in Farmers Branch, TX. This is a temp to hire opportunity.

 

Additional Job Responsibilities Include:

  • Confer with customers by telephone or in person to provide information about products and services.
  • Maintain accurate records of all customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as action taken to resolve any problems.
  • Resolve customers’ service or billing requests and comments.
  • Resolve product or service issues by clarifying the customer’s request, determining the cause of the request, selecting and explaining the best solution to solve any issues, expediting correction or adjustment, following up to ensure resolution.
  • Contact customers to respond to inquiries or to notify them of claim investigation results.
  • Refer unresolved customer grievance or inquiries to designated departments for further investigation.
  • Maintain customers’ records by updating account information.
  • Focus on resolving customer requests in the initial call (first call resolution).
  • Recommend process improvements as items are discovered responding to customer requests.
  • Perform all other duties as requested or assigned.

 

Job Requirements:

  • High school diploma required; college degree preferred.
  • Minimum of two years' Customer Service experience.
  • Previous MSP experience
  • Familiarity with Customer Service database operations.
  • Mortgage industry and/or Financial Services experience is a plus.
  • Bi-lingual preferred (a plus)

 

Pay-rate: $19/hr+ DOE

Duration: This is a temp to hire opportunity

Working schedule: Monday-Friday

Why Kelly®?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. At Kelly® Finance & Accounting, our experts will connect you with great opportunities at premier companies where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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