Customer Service Representative

Customer Service Representative / Cutler Bay Miami, Florida

 

Kelly Services is currently seeking Customer Service Representatives for one of our top clients in Cutler Bay - Miami, Florida.

The role of a Customer Service Representative provides front line, direct contact with customers when filing claims over the phone.  Our client’s fast-paced, team-oriented environment is the perfect place to take career to the next level.

 

Pay rate:  $11.00 per hour

Hours:  Flexible between the hours of 11:00am - 10:00pm + weekends (40 hours)

Long term, temp to hire opportunity

 

Job Description:

  • Files claims by collecting pertinent information from customers
  • Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance
  • Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed
  • Processes and determines coverage by reviewing forms and other applicable records
  • Maintains professionalism and effectively interacts with all contacts, both internal and external
  • Maintains department quality standards and performs job duties as directed by supervisor 
     

Required Qualifications

  • Minimum of 6 months of customer service experience 
  • High School Diploma or equivalent
  • Excellent Customer Service skills
  • Excellent verbal and written communication skills
  • Basic problem-solving skills
  • Experience with Microsoft based programs and computer products
  • An acute attention to detail/accuracy and effective note taking/documenting skills
  • Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs. 

 

Preferred Experience, Skills, and Knowledge 
 

  • Experience in similar customer service function or call center experience
  • Focus on Customers - Demonstrates professionalism when dealing with customers
  • Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services
  • Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change
  • Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions
  • Demonstrates minimum typing speed of 35 words per minute.

 

As a Kelly Services candidate you will have access to numerous perks, including:

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies 
  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career
  • Access to more than 3,000 online training courses through our Kelly Learning Center
  • Weekly pay and service bonus plans
  • Group- rate insurance options available immediately upon hire*

 

Apply Today!

 

*Available for purchase and administered by a designated third-party vendor

Why Kelly®?

At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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