Customer Service Representative

Kelly Services is currently seeking several Customer Care Representatives for one of our top Healthcare Insurance clients for their Mason, OH location.

The Customer Service Rep will respond to customer questions on the telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Pay Rate: $15.75 per hour

Working Hours: Must be available to work 40 hours a week.  Training will be Monday- Friday 9:00-5:30

Shift out of training will be between the hours of 11-8pm (11-7:30 or 11:30-8pm) with the opportunity for more flexible shifts as they progress in tenure

 Duration: Long term contract 6 mos+ with the opportunity for hire

 Job Duties:

  • Analyzes problems and provides information and solutions.
  • Operates a computer to obtain and research information plus documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Receives and places follow-up telephone calls and e-mails to answer customer questions that are routine in nature.
  • Seeks, understands and responds to the needs and expectations of internal and external customers.
  • Required to meet department goals.


Job Requirements:

  • Requires a High School diploma or equivalent.
  • Must have 1 year of previous experience working in a Customer Service and/or Call Center environment. 
  • Healthcare experience is a plus!
  • Excellent oral, written and interpersonal communication skills required.
  • Strong organizational, problem-solving and PC skills required.
  • Proficiency with computer navigation and data entry skills are required.


As a Kelly Services candidate you will have access to numerous perks, including:

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies 
  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career
  • Access to more than 3,000 online training courses through our Kelly Learning Center
  • Weekly pay and service bonus plans
  • Group-rate insurance options available immediately upon hire (Available for purchase and administered by a designated third-party vendor)

It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!


Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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