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Customer Care Representative

Job Description

Great Opportunity in Marlton, NJ for 20 Customer Care Representatives for local Mortgage Company!

Essential Job Functions:
-Answers inbound and makes outbound calls and work calls from the Message Center and responds to customer requests within established timelines in order to maintain service level
expectations and deliver quality service to customers.
-Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
-Maintains confidentiality of customer-s nonpublic information.
-Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.
-Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
-Provides written and verbal responses to customer inquiries as needed.
-Additional job duties as assigned. Able to demonstrate a willingness to learn
-Computer proficiency is essential
-Able to adhere to schedules, multitask and meet deadlines
-Demonstrates good listening skills, strong customer service skills
-Professional communication skills (both verbal and written)
-Able to work in a fast-paced team environment


Education and/or Experience:
-High School diploma or GED is required.
-1 year or more of customer service-related experience required. Previous mortgage call center experience a plus.
-Solid work history and tenure minimal gaps *provide explanations
-Bi-lingual a Plus
-Target start date: 7/6/2020
-4 weeks training provided: Monday- Friday, 8:00 a.m.-5:00 p.m. Actual shift will be determined after training.
-Ability to work between the hours of 1:00 p.m.- 10:00 p.m, with every 3rd Saturday rotation. Saturday hours: 9:00 a.m.- 6:00 p.m.

*No time off during the first 90 days of employment

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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