Spanish Speaking VA Call Center Representatives - Rancho Cordova

Job Description

Kelly Services is now hiring for Fluent Spanish Customer Service Representatives for a Fortune 500 medical insurance provider in Rancho Cordova CA. These healthcare customer service positions are temp-to-hire opportunities in a luxury call center environment.



Agency: Kelly Services

Assignment with: HealthNet/Centene

Position Title: Federal Customer Service Representative I

Interview process:
1) Meet with Kelly Services
2) Meet with one of the HealthNet Hiring Supervisors



Job Duties:
Under direct supervision, the Customer Service Representative handles customer inquiries, including but not limited to claims and benefit interpretation. Customer Service Representative services prospective members, enrolled members, providers, employers, vendors, and other customers. This position is responsible for resolving all aspects of customer inquiries and complaints, for providing accurate and timely responses, and for entering accurate information into the customer database.

Hourly package: $19.73 This include a $4.48 an hour (40 hours a week max) toward 401K or Medical package (Please ask about our additional benefits and 1 year anniversary PTO!! )

Length of assignment: Temp To Hire

Hours:
Must be available any shift between 5AM-9PM Mon-Sun. Set Schedule will be determined during training and provided to you. This department offers a minimum of 40 hours a week between Mon-Sun (may include holidays)

Requirements:
Minimum of six months of customer service or call center required
Medical terminology is a plus
Excellent attendance and schedule flexibility
Superior verbal and written communication skills in English and Spanish is a must
Computer skills and familiarity with Window applications, with typing ability of 20-30 wpm required
Ability to interact professionally with both internal and external contacts
Ability and desire to work in a fast paced environment is required



If interested apply today by submitting your resume or by giving us a call at 916-935-1533.


Requirements

Additional Requirements:
Due to working with an active military database, Candidates must be: a U.S. Citizen, undergo a credit check, as well as an National Agency Background (SF86) check for Federal Background Clearance.

Education
Minimum of High School Diploma or GED

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Kelly complies with the requirements of the Fair Chance Initiative. A conviction record does not automatically bar individuals from employment.

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