Health Program Representative

Health Program Rep – Denver, CO

Seeking a Health Program Representative for a large healthcare insurance client in Denver

Title: Health Program Rep.

Location: Denver (80203)

Hours: 8 hr. shift M-F 6am-10pm; rotating Saturdays. Training M-F 8am-5pm

Type: contract 

Pay: $16.50 hr.

Job Description: Responsible for providing initial contact between distinct care programs and specific identified members. Under direct supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features.

Job Responsibilities:

  • Gathers and records appropriate member information in accordance with policies and procedures via telephone.
  • Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
  • Records call details and utilize call scripts as needed based on client requirements.
  • Directs member inquiries to appropriate clinical staff.
  • Initiates referrals and manages consults from clinicians for participants registered in Care Management.
  • Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
  • Contacts physician offices to obtain demographic information or related data as needed.

Job Requirements:

  • HS diploma or the equivalent
  • 6 months experience in a telesales or customer service demonstrating ability to influence customers/ members
  • Computer/keyboarding proficiency and the ability to follow defined policies and protocols required
  • Medicaid experience preferred
  • Knowledge of company products, services and benefits preferred.

Apply now for immediate consideration!

Please do not contact your local Kelly branch office as they are not filling these positions. 

Why Kelly®?

At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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