Powertrain Automotive Agent

 

"Looking for a great Kelly @ Nissan North America Automotive Career? Are you a retired technician or tired of turning wrenches? Are you an experienced ASE Technician? Do you want a 40 hour a week clean indoor job? Do you want to make better use of your automotive technical experience? Do you want a steady weekly guaranteed paycheck with good benefits? Do you want to leave the dealership and the flat rate hour?" If so, please reply to this ad, and submit your resume with work history and contact info for consideration. ***MUST SUBMIT AUTOMOTIVE BACKGROUND RESUME***

Grow your career by joining Kelly Services' Automotive Resources Team at Nissan North America.

Kelly Services is currently seeking a talented Powertrain Advisor with excellent customer service and diagnostic skills in Murfreesboro, Tennessee. The ideal candidate will have at least 2-5 years of related experience, role with Nissan dealership experience and ASE certifications. This is a great opportunity to advance your career with a leader in the automotive industry!

In this role you will:

This opportunity provides automotive technical diagnostic validation support and warranty administration to dealers. Provides day to day claim direction to dealer and regional personnel with telephone, and remote support of the claims life-cycle including pre-approvals, warranty, service contracts, campaign and goodwill inquiries. Provides technical validation to dealer technicians to assure proper repairs are made to consumer vehicles. In this position, the agent will work closely with others in a large call center team environment from a remote position. Contributes to building brand value and achieving enduring profitable growth.

  • Provides telephone and remote customer service and technical support to Nissan and Infiniti dealers
  • Provides dealers with claims pre-approvals
  • Conducts transactions according to claims policies and procedures to increase consistency of service to dealers and field personnel as well as to insure proper use of Warranty, Security Plus, and Goodwill funds.
  • Verifies dealers’ diagnostic and troubleshooting information on vehicle repairs, and works closely with Nissan TECH LINE as needed.
  • Verifies diagnosis relating to vehicle Service Manual procedures, Technical Service Bulletins, and Campaign procedures
  • As necessary, performs other related duties of which the above are representative

 

Skills:

  • The ability to work in an office setting
  • Hands on knowledge in the repair of cars and trucks.
  • General knowledge of the maintenance and repair of Nissan and Infiniti engines;
  • Well versed in use of technical service manuals and diagnostic tools;
  • Familiarity with new vehicle Warranty policies and procedures as they relate to both the corporate and dealership environment.
  • Good interpersonal and communication skills.
  • Typing skills: 30 WPM

 

Experience:

  • 3+ years’ experience auto mechanics or service management in new car dealerships 

 

Education:

  • ASE Certifications required such as, engine, auto transmission, driveline, and manual transmission. (May consider equivalent related college or technical courses, seminars, and in-house classroom training. Or you must be able to obtain certifications within the next 12 months (at Nissan's expense)
  • AA degree preferred; formal technical training in a Vocational or Trade School a plus.

 

Computer Skills:

  • Basic knowledge of word processor, spreadsheet, other PC applications, or mainframe applications.

 

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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