Talent Advisor Kelly Services Strategic Accounts & Operations
The Talent Advisor role is designated to assist in the overall support of the temporary workforce at a customer location. Essentially, the position acts as an extension of the customer's human resources department by developing and maintaining the relationship with the customer and temporary employees through best in class service. This role acts as the Face of Kelly Services to the customer and temporary workforce. Working in conjunction with our internal operations and shared services staff, the individual will have a broad range of responsibilities. These responsibilities include but are not limited to working with hiring managers to understand current and future staffing needs, facilitating the process to acquire temporary staff and then ensuring orders are filled timely and with qualified employees. The Talent Advisor understands and is able to speak to the customer processes, procedures and policies. The Talent Advisor will be responsible for managing the account as well as growing and expanding the business. The Talent Advisor will work closely with the temporary workforce to create a positive employee engagement experience. In addition, the Talent Advisor will be held accountable for meeting and exceeding the overall level of service delivery at their location by developing or using existing best practices. Their success will be highly impacted by their ability to develop working relationships with the customer, temporary employees and the operational support functions within Kelly Services. The TSM must understand the importance of being a true team player.
BA or BS in Business, HR, Marketing or related field OR equivalent relevant work experience
Experience implementing and or managing onsite/on–the-job safety practices
Experience Managing/Growing an Account.
Proven experience creating/developing best practices to promote positive customer and employee engagement.
Strong negotiation, interpersonal, follow-up and decision making skills; extensive experience interfacing with clients to work through challenges, ideas, etc. in a strategic way
Ability to function in complex, metrics oriented and fast paced work environment
Ability to work with cross-functional teams and with varying levels within the organization (floor employees through site director)
Excellent verbal and written communication skills (Spelling, Grammar, clearly and appropriately communicate via email)
Individual must be able to function independently/autonomously yet know when to involve management.
Ability to adjust to constantly changing workforce demands
Creative, strong attention to detail skills, with the ability to multi-task, use sound judgment and to be flexible with frequent changing demands.
Strong problem solving and decision making skills required.
Must have proficient computer skills including ATS, MS Office (Word, Outlook, Excel and PowerPoint).
Experience working with and processing workforce timesheets, both manual and eTimekeeping
Comfortable working in a diverse environment.
Self-motivated and resourceful
Independent thinker with problem solving and conflict resolution skills change
Ability to work autonomously and offer solutions to identified gaps
Confident in ability to ensure compliance to client and Kelly Services policies and procedures
Able to focus/multi-task in fast-paced Manufacturing environment
Must adapt quickly and appropriately to change.
Must be able to respond to client’s frequently changing staffing needs
About Kelly Services®
As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing.
At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work.
We foster an inclusive environment where people are engaged and succeed. A passion for people drives our focus on long-term growth, learning and development. We create a world of opportunities for those with varied talents and a drive to excel. When our people succeed, we succeed.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce.