The Staffing Supervisor is responsible for providing best-in-class service to Kelly's customers and temporary employees. Customer-related service includes taking and filling orders, managing the order life cycle, resolving problems, and developing business through customer service calls and marketing candidates proactively. Temporary employee-related service includes recruiting, screening, hiring, training, conducting orientations, resolving problems, and managing employee relations issues. The Staffing Supervisor must focus on profitable pricing, expense, and cost-of-service management (e.g., unemployment and workers' compensation) to achieve targeted contribution. The Staffing Supervisor's performance is a key determinant of Kelly's reputation in the marketplace. Therefore, the Staffing Supervisor must continually strive to meet and exceed service delivery goals and customer expectations. Operating within company policy, the Staffing Supervisor exercises discretion and independent judgment in making decisions.
Desirable qualifications and experience:
The successful candidate should possess a bachelor's degree, preferable in human resources, business, or marketing. A high school diploma and one to two years of experience in a customer service-related position is also acceptable. The key competencies for the Staffing Supervisor include the ability to build relationships, communicate effectively, and accomplish many detail-oriented tasks simultaneously. In addition, the candidate must demonstrate a strong customer focus, team orientation, and technical proficiency (i.e. computer skills).
About Kelly Services®
As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.